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Tips for Effective Advocacy

Nora Belcher
Executive Director, Texas e-Health Alliance
Nora Belcher is the Executive Director of the Texas e-Health Alliance, a non-profit advocacy group that she started in 2009 to give health information technology stakeholders a voice in public policy. TeHA serves as the state's leading advocate, from local communities to the national level, for the use of information technology to improve the health care system for patients. Ms. Belcher had previously worked in the private sector as a consultant advising health information technology companies on how to do business with government. She also served in Governor Perry's office for five years as deputy director in the Governor’s Office of Budget, Planning and Policy, where she was responsible for managing the policy and budget issues for the Texas health and human services system. Ms. Belcher holds a bachelor’s degree in government from the University of Texas at Austin and owns a hardcover first edition of Game of Thrones.

Abstract
Effective advocacy frequently includes mobilizing an organization’s grassroots membership to visit with legislators while they are in session. This can be a useful tool in educating legislators on issues, raising the visibility of specific topics, and conveying the impact of pending legislation on a legislator’s home district. In this session, Nora Belcher, executive director of the Texas e-Health Alliance, will share stories from her two decades of experience at the Texas Capitol, provide tips on how to be an effective advocate, and give insight into how grassroots visits can be effective advocacy tools.

Legislative Update

Nora Belcher
Executive Director, Texas e-Health Alliance
Nora Belcher is the Executive Director of the Texas e-Health Alliance, a non-profit advocacy group that she started in 2009 to give health information technology stakeholders a voice in public policy. TeHA serves as the state's leading advocate, from local communities to the national level, for the use of information technology to improve the health care system for patients. Ms. Belcher had previously worked in the private sector as a consultant advising health information technology companies on how to do business with government. She also served in Governor Perry's office for five years as deputy director in the Governor’s Office of Budget, Planning and Policy, where she was responsible for managing the policy and budget issues for the Texas health and human services system. Ms. Belcher holds a bachelor’s degree in government from the University of Texas at Austin and owns a hardcover first edition of Game of Thrones.

Abstract
The 2017 session of the Texas Legislature was a very busy one for the health information technology community. Legislators considered a host of policy topics, such as how to properly regulate telemedicine, how to advance interoperability while protecting the privacy of health care data, and how to respond to cybersecurity threats. Providers, vendors, and other stakeholders were debating these issues too, while dealing with the most significant financial, structural, and policy changes to their environment in decades. In this session, Nora Belcher, executive director of the Texas e-Health Alliance, will review legislative activity related to health information technology, discuss how HIT issues are perceived by state legislators and regulators, and provide HIM professionals with insights on how these topics will affect their work and personal lives.

Leadership Skill #1: Effective Communication

Terry Buske
Managing Director, Texas, himagine Solutions, Inc.
Terry Buske (Bus-Key) brings more than 25 years' experience in healthcare leadership. Prior to his current role, Buske served as Senior Vice President of Business Development for a private equity group where he helped incubate and scale their healthcare start-ups. Some of his earlier career highlights include expansion of the (Eleven-Fifteen) 1115 Medicaid Waiver across California and Texas; and an appointment by the Deputy Director of the Veteran Health Administration to serve on a National Revenue Taskforce; subsequently consulting with Department of Defense Hospitals, Department of Health & Human Services and the Indian Health Services. Currently, Buske serves on the Advisory Board for the Texas Medical Center - Innovation Institute where he mentors executives in their accelerator program. He's been involved with the American College of Healthcare Executives since 2009. He serves on the program committee for the Healthcare Financial Managers Association and he's a contributing member of AHIMA where he remains a frequent guest lecturer for TxHIMA and their regional chapters.

Abstract
John Maxwell, bestselling author and leadership expert said, "by far the greatest obstacle to success that I see in others is a poor understanding of people and poor communication skills". A while back the Wall Street Journal published an article on the reasons that leaders, managers and supervisors fail. At the top of the list was a person's inability to effectively communicate and relate to others. Authors Carole Hyatt and Linda Gottlieb indicate that people who fail on the job commonly cite "office politics" as the reason for their failures, but the reality is that what they call politics is often nothing more than regular interaction with other people. If you haven't learned how communicate effectively, you will always be fighting a battle to succeed. On the other hand, making 'people and communication skills' a strength will take you farther than any other skill you develop. People like to work with people they like and respect. Or to put it the way President Theodore Roosevelt did: "The most important single ingredient in the formula of success is knowing how to get along (and clearly communicate) with people."

If Not You, Who? How to Crack the Code of Employee Disengagement

Jill Christensen
Employee Engagement Expert, Jill Christensen International
Jill is Founder & President of Jill Christensen International, a global firm focused on teaching companies her proven strategy to increase employee engagement. Jill was a Corporate Communications Fortune 500 business executive at Avaya and Western Union prior to launching her consulting firm in 2009.

She is a best-selling author, international keynote speaker, holds a Six Sigma Green Belt, and was named a Top 100 Global Employee Engagement Influencer. In 2017, her popular blog was awarded a Top 100 Corporate Blog alongside of Apple and Microsoft.

Jill partners with the best and brightest leaders around the world to re-engage employees, improve productivity, retention, customer satisfaction, and revenue growth. She has worked in 13 industries and her clients include: Novartis, ARROW, Crocs, TIAA and ACT.

Jill’s proven approach to increase employee engagement has led her to speak throughout the United States, Canada, Malaysia, Singapore and India. Jill grew up in multiple U.S. states, but now calls Denver, CO, her home thanks to the incredible mountains and skiing, and her love of U.S. football.

Abstract
The best way to drive clinical excellence, improve the patient experience, and ensure their return if they need care again is to ensure your employees are engaged. When you create an engaging work experience in healthcare, it improves patient satisfaction and quality of care outcomes. Currently, however, this is a challenge for many U.S. healthcare providers:

  • 56% of healthcare workers are disengaged.
  • 43% of these disengaged workers are seeking other employment options.
How do you inspire healthcare employees to get off the sidelines and get into the game? In Jill’s best-selling book, If Not You, Who? Cracking the Code of Employee Disengagement, she shares a proven four-step process to turn disengaged workers into a unified high-performing team, resulting in increased patient satisfaction, employee productivity and retention, profits, and government reimbursements. Today, she’ll share her solution with you.

Gamification

LTC Chani Cordero, FACHE, CHCIO, PMP, CPHIMS
Chief Information Officer, Medical Education & Training Campus
Bio Coming Soon.

Abstract
Abstract Coming Soon.

Leadership: Tomorrow Doesn't Look Much Like Yesterday

Penny Crow
CEO/Consultant, PEAK Operational Strategies
Penny Crow, RHIA, MS, I-O Psychology, is a nationally recognized executive with progressive senior leadership experience in a wide range of healthcare organizations. As an RHIA, she has a successful track record in health information management, revenue cycle, risk management and quality improvement. As an I-O Psychologist, she is passionate about working with leaders to develop strategic thinking skills. She created the Strategic Thinking Tool Kit- PILLARS to provide a thinking framework which leaders can use for faster, more objective, and more effective decision-making. In addition, Penny assists organizations to prepare their workforce for the demands of the future by moving them from specialists to multi-specialists. Penny enjoys working with hospital leadership to create a more desirable organization for employees and patients alike. She is active in the American Health Information Management Association, Texas Health Information Management Association, American Healthcare Human Resources Association, and Society for Industrial and Organizational Psychologists. She is currently the board president for Texas Health Information Management Association and Past President for Texas e-Health Alliance.

Abstract
As the business of healthcare changes, so do the needs of the workforce. Leadership is not the same as it was yesterday. This interactive and fast-paced class will develop skills, such as strategic thinking, communication strategies, delegation and accountability, wellbeing, and information governance. We will explore why being a specialist is old news and what is needed to become a multi-specialist. We will talk about employee engagement, professional development, and what workforce needs have changed. Healthcare is already a challenging environment. This class will discuss how to stay relevant in this crazy industry.

A Tale of Transparency

Elizabeth Delahoussaye photoElizabeth Delahoussaye
Sr. Vice President - Compliance & Privacy, Ciox Health
Elizabeth Delahoussaye is the Senior Vice President of Compliance for Ciox Health, based out of the Knoxville Tennessee area. She has served as a representative for THIMA on the AHIMA House of Delegates, as well as the President-Elect and President for THIMA from 2008-2010. Elizabeth has served on various committees at the national level with AHIMA, including as co-chair on AHIMA ROI Tool Kit in 2013, and is currently serving on the AHIMA Annual Program Committee. Also in 2015, she was elected Speaker-Elect to the AHIMA House of Delegates, and will be serving on the AHIMA Board of Directors in 2016 as Speaker of the House for AHIMA House of Delegates. In 2013, she received the THIMA Distinguished Member Award for her many years of volunteering on both the state and national level.

Abstract
The presentation will cover the following aspects: - How open is your vendor - Unauthorized Disclosures vs. Breach - Risk Mitigation of a Unauthorized disclosure - Responsibility of determining a breach - Getting Compliance and Privacy out of the world of "one offs" and into the world of Analytics

Leading MPI Management - Improving Data Quality and Minimizing Errors

Julie Dooling photoJulie Dooling
Vice President - National Sales, Just Associates, Inc.
Ms. Dooling currently serves as Vice President, National Sales for Just Associates. In her role, she oversees sales and business development for a suite of services including master patient index clean-ups, augmentation of MPI management, and algorithmic optimization. Julie has a rich background in HIM spanning multiple sectors and is a published author, contributor and public speaker. Previously, she was Director of HIM Practice Excellence at AHIMA, where she led the informatics and data analytics service line and was primary faculty for the CHDA exam preparation workshops. Julie’s experience includes owning and operating a transcription service, serving as HIM manager of a large IDN, and providing sales support and management for leading document management vendors serving the U.S. and Canada. Julie holds a Master of Science in Health Informatics and Bachelor of Science in Health Information Administration from the University of Cincinnati and holds AHIMA’s Certified Health Data Analyst (CHDA) credential. Julie currently serves as President for her component state association, the Missouri Health Information Management Association (MOHIMA).

Abstract
The importance of accurate patient identity and patient matching is often underestimated - yet it is a "Big Deal". Master Patient Index's (MPIs) are the foundational backbone required to support optimal health information exchange and quality patient care. This session will cover today's typical patient matching challenges and their root causes, operational impacts of poor MPI quality and recommended steps for mitigating issues and improving MPI data integrity and HIE integration efforts.

Introduction to Data Analytics Workshop

Susan Fenton
Assoc. Dean for Academic Affairs, UT School of Biomedical Informatics
Susan H. Fenton, PhD, RHIA, FAHIMA is an Associate Professor and the Associate Dean for Academic Affairs at the University of Texas School of Biomedical Informatics in Houston, TX. She is responsible for their graduate certificates, master's degree and doctoral degree programs. Dr. Fenton has received more than $7 million in grant funding during her academic career. Dr. Fenton received the AHIMA Triumph Award for Research in 2012. Dr. Fenton also serves as the Past-President of the Texas Health Information Management Association and the Chair for the AHIMA Council on Excellence in Education. Dr. Fenton earned her B.S. in health information management from the University of Texas Medical Branch, an MBA from the University of Houston, and her PhD in health services research from Texas A & M.

Abstract
HIM professionals will learn methods for cultivating the skills for effective healthcare data analysis. Topics explored will include structured vs. unstructured data, structured data types, the data dictionary, Boolean logic, basic biostatistics, and data visualization.

Introduction to eCQMs

Susan Fenton
Assoc. Dean for Academic Affairs, UT School of Biomedical Informatics
Susan H. Fenton, PhD, RHIA, FAHIMA is an Associate Professor and the Associate Dean for Academic Affairs at the University of Texas School of Biomedical Informatics in Houston, TX. She is responsible for their graduate certificates, master's degree and doctoral degree programs. Dr. Fenton has received more than $7 million in grant funding during her academic career. Dr. Fenton received the AHIMA Triumph Award for Research in 2012. Dr. Fenton also serves as the Past-President of the Texas Health Information Management Association and the Chair for the AHIMA Council on Excellence in Education. Dr. Fenton earned her B.S. in health information management from the University of Texas Medical Branch, an MBA from the University of Houston, and her PhD in health services research from Texas A & M.

Abstract
Healthcare reimbursement continues to move from volume to value-based. This means increased quality measure reporting. Electronic clinical quality measures (eCQMs) are the new standard. Attendees will learn the structure and logic of eCQMs, as well as specify one quality measure.

Leading the Rainbow: Ensuring Success Through Diversity

Alana Hill photoAlana Hill, PMP
Change Leadership Expert, 2Hill Consulting Services, LLC
Alana M. Hill, PMP is a passionate speaker, author, and learning consultant at 2Hill Consulting Services. Her experience as an engineer and certified Project Management Professional (PMP) in energy and talent development provides real‐world insight into how people and teams can excel, even in the face of adversity. Her international business expertise shapes her perspective of change leadership and seasons her presentations. Throughout her career, Alana has led diverse teams and delivered high-impact workshops all over the world! She is an engaging and dynamic keynote speaker, appealing to audiences of various types and sizes. Alana makes a lasting impact at conferences, corporations, retreats, schools and churches, delivering high-energy, principle-based content. She changes hearts and minds, inspiring leaders to overcome adversity and build resilience. Her zeal for life comes through each time she takes the stage. With over 20 years of corporate leadership and training, Alana helps individuals and organizations accomplish their goals by utilizing sharp analysis, strategic planning, and interpersonal skills development; and she promotes behavior styles and conflict resolution techniques to improve team dynamics and performance. Alana provides her clients with a combination of critical thinking and compassionate leadership, which she labels “Leading Change the Ms. Engineer Way”. Her clients have included Fortune 500 companies, small technology firms, churches, and non-profits. Her adaptability makes her an asset across the professional spectrum.

Before establishing her consultancy in 2006, Alana enjoyed a colorful career with the international technology company Schlumberger advancing from a Field Engineer to a Program Manager. In her tenure with the oilfield services giant, she not only managed multiple system implementations, she also learned to drive an 18-wheeler! Alana holds a B.S. in Petroleum Engineering from Texas A&M University and has numerous accomplishments in talent development.

Abstract
Workplace diversity isn’t just about color, but about recognizing different ideas, talents, and perspectives. In this program, Alana relies on her years as a corporate, non-profit, and independent business leader to explore how to appreciate and manage diversity. Learn best-practices for getting management and individual contributor buy-in to Diversity & Inclusion programs. By understanding its benefits and value, leaders can greatly improve the impact that diversity has on team performance. Appreciating Diversity….the Ms. Engineer Way!

Learning Objectives:
  • Communicate the business case for Diversity & Inclusion in their organization
  • Maximize the impact that different ideas have on innovation and creativity
  • Champion and promote diversity for the benefit of their team, organization, and industry
  • Evaluate their organization’s Cultural Climate for alignment with their customers and vendors


How to Impact Coding Outcomes through Alternative Audit Methodologies

Sarah Humbert, RHIA
Coding and Compliance Manager, KIWI-TEK, LLC
Sarah Humbert serves as the manager of coding and compliance at Kiwi-Tek, a 100 percent domestic coding and audit services company. She is responsible for coding quality control & accuracy, turnaround time, and compliance. Sarah oversees all coding processes, including coders' performance, credentialing and recurrent testing. She is a member of AHIMA, IHIMA, CHIMA, and is also a Certified ICD-10 AHIMA trainer. Sarah has worked in a variety of health information management positions for Health Care Excel, MedFocus and St. Vincent Health System.

Abstract
Clinical coding has undergone major upheavals in the past five years. New technology has been introduced in many organizations and the transition to ICD-10 added greater specificity to the coding process. Training for—and implementing—the ICD-10 code set was a major undertaking for HIM departments across the country. Now that clinical coders have two years of ICD-10 experience under their belts and most technology kinks have been resolved, organizations are revisiting their coding data, audit processes, and performance outcomes. Many are now reinstituting proactive, continual coding audit programs to ensure data and reimbursement is accurate. During this session, attendees hear an industry expert overview coding audit trends in a post ICD-10 implementation environment. The speaker details the most frequent types of audits currently being conducted and explains the differences between the two main audit methodologies. And since coding outcomes vary depending on which audit methodology is used, the speaker shares sample audit findings and benchmarks associated with each. Attendees to this session also assess an ideal audit process, beginning with the recommended volume targets for each coder and ending with best practices for coder education. Finally, the speaker provides audit predictions for 2018 and beyond.

Healthcare Information Management is a Marathon

Matt Jones photoMatt Jones
Professional Speaker, Matt Jones International
Matt Jones, went from being a three-time cancer conqueror, to relearning how to walk, to surviving a bone marrow transplant, to completing seven marathons on seven continents and yes that includes Antarctica!

Matt was diagnosed with cancer on September 11, 2002. After spreading to the fluid in his brain doctors did not think he would live. At one point, Matt would slip into an unconscious state. Doctors at this time did not think he would live. Against all he recovered but due to complications in his brain he had to relearn how to walk.

From the first step, he took after relearning how to walk, Matt visualized completing a marathon. His first marathon was the San Diego Rock N’ Roll. Followed by completing marathons in Rome, Tokyo, Perth, Cape Town, Antarctica, and Chile. Hall of Fame baseball player and World Series Champion, George Brett said, “Matt is a true champion and his story inspires others to be a true champion.” Olympic gold medalist Scott Hamilton said, “Matt Jones has done what anyone would consider impossible. Conqueror. Overcomer. Champion. Superhuman.”

Matt Jones is the founder of the R.E.A.L. Leadership Academy and was a PhD Candidate in Organizational Leadership. He is also the author of over ten books, including his newest one, “Happiness is a Marathon: 26.2 Ways to Stay Happy at Work and in Life."

Matt uses his story of overcoming insurmountable odds to motivate audiences to achieve greater victory during these times of change and uncertainty.

Abstract
Abstract coming soon.

Title Coming Soon.

Matt Jones photoMatt Jones
Professional Speaker, Matt Jones International
Matt Jones, went from being a three-time cancer conqueror, to relearning how to walk, to surviving a bone marrow transplant, to completing seven marathons on seven continents and yes that includes Antarctica!

Matt was diagnosed with cancer on September 11, 2002. After spreading to the fluid in his brain doctors did not think he would live. At one point, Matt would slip into an unconscious state. Doctors at this time did not think he would live. Against all he recovered but due to complications in his brain he had to relearn how to walk.

From the first step, he took after relearning how to walk, Matt visualized completing a marathon. His first marathon was the San Diego Rock N’ Roll. Followed by completing marathons in Rome, Tokyo, Perth, Cape Town, Antarctica, and Chile. Hall of Fame baseball player and World Series Champion, George Brett said, “Matt is a true champion and his story inspires others to be a true champion.” Olympic gold medalist Scott Hamilton said, “Matt Jones has done what anyone would consider impossible. Conqueror. Overcomer. Champion. Superhuman.”

Matt Jones is the founder of the R.E.A.L. Leadership Academy and was a PhD Candidate in Organizational Leadership. He is also the author of over ten books, including his newest one, “Happiness is a Marathon: 26.2 Ways to Stay Happy at Work and in Life.

Matt uses his story of overcoming insurmountable odds to motivate audiences to achieve greater victory during these times of change and uncertainty.

Abstract
Abstract coming soon.

From Minors to Majors: Inpatient Deficiency Management

Valerie Lund
Business Operations Analyst, JPS Health Network
Valerie Lund is a Business Operations Analyst supporting the Health Information Management (HIM) department at JPS Health Network in the Finance Division. She received a bachelor's degree in Business Administration from the University of Texas at Arlington. Mrs. Lund is Greenbelt trained in Lean Six Sigma and is currently involved in several projects at JPS Health Network including review of copy and paste procedures, verbal order management, and outpatient co-sign chart administration. Mrs. Lund's work on documentation compliance (inpatient and outpatient) has won several awards over the last two years at the JPS Quality Fair. Mrs. Lund is a JPS Ambassador and has been recognized multiple times for promoting one or more of the JPS values of Trust, Mutual Respect, Excellence, Integrity, Accountability, and Teamwork. Mrs. Lund is also a busy mom of three young boys. She serves on the PTA Board at their elementary school, coaches a baseball, and holds leadership positions in their Cub Scout Pack.

Timothy Niacaris
Chief Medical Informatics Officer, Acclaim Physician Group, JPS Health Network and Acclaim Physician Group
Timothy Niacaris, MD, PhD focuses on a data and results-driven approach to improve the quality of patient care and physician satisfaction especially as it relates to the Electronic Medical Record (EMR). He was Chair of the JPS Medical Records Committee (2016-2017) and has led key process changes for deficiency management that have improved physician engagement, revenue cycle and accountability.

Abstract
The Health Information Management (HIM) at JPS Health Network worked with the Medical Records Committee (MRC) and Medical Executive Committee (MEC), IT Epic Reporting Team, and partnered with Network Providers across all departments to reduce the volume and age of inpatient deficiencies (History and Physical, Operative Note, Discharge Summary, Cosign Orders, etc.). A deficiency is a required element in the electronic medical record (EMR) system that has not been completed. Deficiencies are required regulatory elements, can negatively impact the quality of patient care with incomplete documentation, and can jeopardize hospital reimbursements. The JPS team worked to create a collaborative culture between HIM and JPS providers including concerted efforts from key MRC members and Physician Champions across several service lines in order to influence completion of inpatient deficiencies within 14 days of the assignment date or discharge date (whichever was longer). We have seen tremendous improvement in deficiency completion (over 80% drop in delinquent deficiencies within one week of implementation) that will ultimately enhance the quality of patient care and stewardship through strong collaborations. We implemented steps to ensure accountability for records exceeding the regulatory requirements, which improved the sustainability of our progress (initial success has been sustained for over 6 months). Future expansions include a closer look at verbal orders and outpatient co-sign charts.

Curriculum and Other Changes

Michelle Millen, MSCPM, RHIA
Director, Health Information Management, Collin College
Michelle Millen is the Director for the Health Information Management program at Collin College in McKinney, TX. Michelle serves as chair of the Council for Excellence in Education for AHIMA, is the co-chair for the Health Information Management Re-imagined task force, and the co-chair for the HIM Awareness initiative in Texas. She holds a Master's of Science in Clinical Practice Management from Texas Tech University School of Allied Health and a Bachelor's of Science in Marketing and Advertising from the School of Management and the School of Public Communications from Syracuse University.

Abstract
Take a look at the new curricular competencies and participate in a discussion on the road ahead.

Winning! A Collaborative Approach to Generate Positive Outcomes

Jan Purscelley
Software Trainer, Voice Products, Inc.
Jan Purscelley grew up in the Joplin, MO area and attended Missouri Southern State University. She has 22 years' experience in medical billing and coding. She previously owned Purscelley Consulting Services, a small consulting firm servicing Missouri, Oklahoma, and Kansas. She has been employed by Voice Products over 10 years and is a national presenter of the Dolbey Fusion Computer Assisted Coding and Clinical Documentation Improvement solution at the annual AHIMA and HIMSS conferences. Jan loves to travel and enjoys learning and teaching new technology.

Abstract
This presentation looks at the collaborative efforts coders and clinical documentation specialists take in obtaining the best clinical documentation and promoting the best outcomes for health systems and their patients. We will review the challenges poor documentation creates, how to identify audit triggers and how to achieve a proactive resolution using the latest technology in clinical documentation improvement.

Innovations in Data and Informatics in Healthcare

Dr. Deevakar Rogith
Assistant Professor, UTHealth
Bio coming soon.

Abstract
Abstract coming soon.

Skills and Competencies for Informatics Innovations

Dr. Deevakar Rogith
Assistant Professor, UTHealth
Bio coming soon.

Susan Fenton
Assoc. Dean for Academic Affairs, UT School of Biomedical Informatics
Susan H. Fenton, PhD, RHIA, FAHIMA is an Associate Professor and the Associate Dean for Academic Affairs at the University of Texas School of Biomedical Informatics in Houston, TX. She is responsible for their graduate certificates, master's degree and doctoral degree programs. Dr. Fenton has received more than $7 million in grant funding during her academic career. Dr. Fenton received the AHIMA Triumph Award for Research in 2012. Dr. Fenton also serves as the Past-President of the Texas Health Information Management Association and the Chair for the AHIMA Council on Excellence in Education. Dr. Fenton earned her B.S. in health information management from the University of Texas Medical Branch, an MBA from the University of Houston, and her PhD in health services research from Texas A & M.

Abstract
Abstract coming soon.

Keeping HIM "Wired" via Real-Time-Voice-Recognition (RTVR) Technology Adoption

Beth Schlaf
Business Operations Analyst, JPS Health Network
Beth Schlaf joined JPS Health Network in May, 2017 as a Business Operations Analyst and is currently the Fluency Direct Project Lead. She has over 20 years of experience as an analyst in the areas of finance, sales support, and marketing. Recently, Beth presented a poster "Creating Time to Care" at the JPS Quality Fair showcasing the roll out of Fluency Direct. She holds a MBA from North Central College in Naperville, Illinois and Bachelor of Science from the University of Southern California. In 2013, Beth and her husband moved to the Dallas/Fort Worth area. They are now near their daughter and family, as well as, two sons who also live in the area. In the community, she serves as an active member of Alpha Delta Pi Mid-Cities Alumnae Association, and she is a Stephen Minister with Calvary Lutheran Church. Beth enjoys traveling, exercising, concerts, and sporting events.

Madhura Chandak
Executive Director Clinical Integration, JPS Health Network
Ms. Madhura Chandak Bajaj is a data and results-driven professional with extensive clinical and business operations experience, established leadership in clinical integration, revenue cycle management, Lean Six Sigma Black Belt (LSSBB) certification, continuous quality improvement (CQI) and passion for service excellence. She has a strong clinical background as a Physical Therapist. In her current role, Madhura has the responsibility for planning, organizing and implementing the clinical integration and health information management process to improve efficiency and clinical quality. She takes great pride in building and leading diverse interdepartmental teams to accomplish strategic initiatives in process efficiency, Electronic Health Record (EHR) optimization and health care quality improvement. Madhura's graduate degrees are in Physical Therapy and Health Services Administration. She is a Fellow with the American College of Healthcare Executives (FACHE). In the community, she serves as an active member of a non-profit organization Mid Cities Mothers of Multiples (McMoms) and actively participates in Leadership Colleyville which inspires community leadership. Born and raised in India, Madhura is passionate about world travel and soulful music. She lives in the Dallas Fort Worth metroplex with her spouse. They are the proud parents of four-year old twin boys.

Abstract
This presentation showcases a spectacular tale of JPS HIM department's thoughtful, yet courageous journey to stay wired and enhance clinical documentation and practitioner satisfaction. For many providers, clinical documentation can be viewed as the necessary evil. Medical staff practices at JPS included traditional documentation methods such as manual typing and phone dictation. In the midst of operational and cultural instability, the HIM team boldly commenced implementation of the real-time-voice-recognition (RTVR) technology for clinical documentation. It enables practitioners to conversationally create, review, edit, and sign clinical notes directly within the Electronic Medical Record (EMR).The journey highlights importance of brainstorming with the stakeholders, balancing the new-school-old-school mentality, being vigilant about resource allocation and collaborating with the Medical Staff for sustainable gain. In a twelve month period, the organization has earned "Triple" digit percentage growth in not only RTVR enabled clinical documentation but also user base. It is indicative of a very effective implementation and user adoption. At JPS, it has added tremendous value to the providers' clinical documentation workflow and has been applauded as a top trending practitioner satisfier. Better documentation, reduced turnaround time, fewer delinquencies, practitioner wellness and better financial stewardship are establishing a strong foundation for long term success!

National Coding Productivity: Current ICD-10 Trends

Betty Schulte photoBetty Schulte
Director of Compliance & Quality Audit Services, Himagine and AAHIMA
Betty holds over 18 years of experience in health information management (HIM), starting as a coder and expanding into management roles as a Senior Coding Manager and Vice President of Coding Operations before advancing to President of Coding Operations at a large, multi-national health information solutions company. Betty has extensive experience managing large coding operations (staff of 12 managers/directors and 230+ coding, audit, and education specialists), which gives her a wide-ranging perspective on the importance of achieving and maintaining quality, productivity, and compliance across all coding functions.

Abstract
Understand the post ICD-10 national coding trends based on data from 1,000+ coders and over 100 hospitals. Understand the elements within healthcare organizations that are affecting productivity. Understand the impact of variables like LOS and $$ on productivity. Determine a discovery and planning process to tackle productivity challenges within your organization.

Productivity: Better Later than Never

Sherri Shocke photoSherri Shockey
Director - Health Information Management, JPS Health Network
Sherri Shockey is the Director of Health Information Management Services at JPS Health Network in Ft. Worth and has over 30 years of HIM experience with a focus on Coding and Compliance. Shockey has oversight of over 100 team members. She currently has CCS, CCS-P, CCDS, and CHC certifications and is an active member of TxHIMA, and AHIMA.



Valerie Lund
Business Operations Analyst, JPS Health Network
Valerie Lund is a Business Operations Analyst supporting the Health Information Management (HIM) department at JPS Health Network in the Finance Division. She received a bachelor's degree in Business Administration from the University of Texas at Arlington. Mrs. Lund is Greenbelt trained in Lean Six Sigma and is currently involved in several projects at JPS Health Network including review of copy and paste procedures, verbal order management, and outpatient co-sign chart administration. Mrs. Lund's work on documentation compliance (inpatient and outpatient) has won several awards over the last two years at the JPS Quality Fair. Mrs. Lund is a JPS Ambassador and has been recognized multiple times for promoting one or more of the JPS values of Trust, Mutual Respect, Excellence, Integrity, Accountability, and Teamwork. Mrs. Lund is also a busy mom of three young boys. She serves on the PTA Board at their elementary school, coaches a baseball, and holds leadership positions in their Cub Scout Pack.

Shawan Hagan-Cole photoShawan Hagan-Cole MBA, RHIA, CCS, CDIP
Manager HIM Coding, Health Information Management Services
Shawan has over 17 years of medical coding experience, specializing in compliance, coding education and documentation improvement. She is credentialed by the American Health Information Management Association (AHIMA) as a Registered Health Information Administrator (RHIA), Certified Coding Specialist (CCS), and Certified Documentation Improvement Practitioner (CDIP). Shawan is also an AHIMA-approved ICD-10-CM/PCS trainer. She holds a MBA in Healthcare Management from the University of Phoenix and a BS in Health Information Management from the University of Louisiana-Lafayette. Currently, Shawan serves as the HIM Coding Manager for JPS Health Network. She resides with her husband and 10 year old son in Arlington, Texas. A native New Orleanian, Shawan loves the New Orleans Saints and enjoys cooking, traveling with family and volunteering in the community with her sorority.

Abstract
This presentation showcases JPS coding team's compelling journey from zero-none-nada productivity standards to implement a data and accountability driven productivity framework. Well-established productivity standards are a norm in the coding world. So, it was rather concerning to have no coding productivity expectations. It presented an enormous challenge for the new leaders that had recently inherited a team with low employee morale, bloated work queues and questionable credibility of deliverables. Operational, financial and cultural instability had created a state of unrest. Therefore, productivity framework was deployed as a high intensity, critical intervention to address these challenges. The presentation highlights how the coding division emerged successfully from a rock-bottom situation. It's a heartwarming story of team integration and the joys of team building between coders and leaders. The experience is augmented by learning about tools such as training and education, voice of the business, voice of the customer, audit findings, top-talent recruitment, robust data analytics, data-driven decision making, action plans and policy making leading to a shared sense of ownership. Implementation of productivity framework has boosted teams' accountability. The enterprise is benefitting from optimum revenue integrity. The tale underscores the significance of 'œpsychological safety' while leading change with a diverse coding team.

AHIMA Report to the CSA

Sherri Smith photoDiann Smith, MS, RHIA, CHP, FAHIMA
President/ Chair, AHIMA Board of Directors
Diann H. Smith is Vice President of Health Information Management Services and Clinical Documentation Improvement at Texas Health Resources in Arlington, TX, an integrated health system with 29 hospitals. Smith develops and executes system-wide standardization, efficiencies, and strategies that support the overall performance and quality improvement for Texas Health. She is a published author and experienced speaker on a variety of healthcare-related topics. She has served as chair on the AHIMA Professional Ethics Committee, a director on the AHIMA board, president of the Texas Health Information Management Association (TXHIMA) and commissioner on the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM).

Smith earned a Master of Science in Human Relations and Business from Amberton University, as well as a Bachelor of Science in Health Information Management from Texas Woman’s University. She is a fellow of AHIMA.

Smith has received several notable local and national awards including the TXHIMA Distinguished Member Award, outstanding leadership awards from the YWCA of Fort Worth and Tarrant County, Texas, the AHIMA Triumph Leadership Award, the 2016 Inspiring Women Award, and most recently, Alpha Kappa Alpha Sorority, Incorporated®., Xi Theta Omega Chapter named Smith the 2017 Woman of the Year community award, of which she is also an active member.

On a more personal note, Smith is a proud breast cancer survivor and was the 2015 Ambassador for the American Cancer Society (ACS) North Texas Region. Smith’s daughter, Dee, succumbed to breast cancer in 2017, and Smith remains a strong supporter of breast cancer research and awareness. She currently serves on the ACS Advisory Board of Tarrant County, Texas.

Abstract
Abstract Coming Soon.

CSA Excellence Series: Advocacy

Sherri Smith photoDiann Smith, MS, RHIA, CHP, FAHIMA
President/ Chair, AHIMA Board of Directors
Diann H. Smith is Vice President of Health Information Management Services and Clinical Documentation Improvement at Texas Health Resources in Arlington, TX, an integrated health system with 29 hospitals. Smith develops and executes system-wide standardization, efficiencies, and strategies that support the overall performance and quality improvement for Texas Health. She is a published author and experienced speaker on a variety of healthcare-related topics. She has served as chair on the AHIMA Professional Ethics Committee, a director on the AHIMA board, president of the Texas Health Information Management Association (TXHIMA) and commissioner on the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM).

Smith earned a Master of Science in Human Relations and Business from Amberton University, as well as a Bachelor of Science in Health Information Management from Texas Woman’s University. She is a fellow of AHIMA.

Smith has received several notable local and national awards including the TXHIMA Distinguished Member Award, outstanding leadership awards from the YWCA of Fort Worth and Tarrant County, Texas, the AHIMA Triumph Leadership Award, the 2016 Inspiring Women Award, and most recently, Alpha Kappa Alpha Sorority, Incorporated®., Xi Theta Omega Chapter named Smith the 2017 Woman of the Year community award, of which she is also an active member.

On a more personal note, Smith is a proud breast cancer survivor and was the 2015 Ambassador for the American Cancer Society (ACS) North Texas Region. Smith’s daughter, Dee, succumbed to breast cancer in 2017, and Smith remains a strong supporter of breast cancer research and awareness. She currently serves on the ACS Advisory Board of Tarrant County, Texas.

Abstract
Abstract Coming Soon.

SQL for the Absolute Beginner

Kimberly Smith
Assistant Professor, The University of Texas Health Science Center at Houston School of Biomedical Informatics
Dr. Smith holds a PhD in Health Informatics and is also a medical technologist (medical laboratory scientist). She is an assistant professor of biomedical informatics in the School of Biomedical Informatics at The University of Texas Health Science Center at Houston. She teaches introductory courses in biomedical informatics and has earned the prestigious John P. McGovern Outstanding Teacher Award. She also taught in The University of Texas at Austin's Health IT professional education certificate program, covering topics such as electronic health records, standards and vocabularies, HL7, and databases and basic SQL queries. Before entering academia, she obtained over 15 years of hands-on experience implementing, supporting, and managing laboratory and anatomic pathology information systems, including for MD Anderson Cancer Center. She also worked for five health information system vendors, implementing and supporting clinical laboratory and anatomic pathology systems for over fifty hospitals.

Abstract
Have you wanted to get started in data analytics, but don't know where to begin? Is the statement "SELECT * FROM Patients;" unfamiliar? If you answered "yes" to these questions, then this workshop is for you! Structured Query Language (SQL) is the language people use to extract data from the databases used in most health information systems today, including electronic health record systems. This hands-on workshop is intended for the person who has no experience with databases or SQL. By the end of the workshop, you will know how to: Use DESCRIBE, SELECT, and WHERE to perform simple queries Describe the difference between * and wildcard characters and correctly use them in a SQL query Use pattern matching with LIKE, NOT LIKE, and =, and use Boolean operators AND, OR, and NOT Perform basic mathematical functions with SQL, such as averages and counts Use JOIN to combine data from two tables Note: Participants must provide a Windows or Mac laptop with at least 10GB of free disk space. Participants must be able to install software on their laptop from either an internet site or from a USB thumb/flash drive.

Key Steps to Successfully Implement Outpatient CDI in a Physician Practice

Mary Stanfill
Vice President, UASI
Mary Stanfill is Vice President of HIM Consulting Services for UASI based in Cincinnati, OH. Mary has over 30 years of experience in HIM, serving as the Vice President of HIM Practice Resources for AHIMA, from 2006 to 2011, prior to joining UASI in June of 2011. Mary's extensive career has focused on coding compliance, and the related clinical documentation that is required. She has direct experience working in a large multi-specialty physician practice and has since worked with multiple physician practices as a consultant. Mary has published over 35 articles in industry journals and presented over 45 presentations nationally and internationally on multiple HIM topics. She has also designed and delivered numerous online educational courses and programs. Mary holds a Bachelor of Science Degree in Health Information Management and a Master of Science degree in Biomedical Informatics. She also holds a Mini-MBA from Northwestern University in Chicago, Illinois.

Abstract
The presentation will begin with a brief overview of the importance of capturing HCC's and accurate RAF scores to provide some context and goals for implementing an outpatient CDI program in physician practices. The majority of the presentation will subsequently focus on describing in detail the key steps that must be addressed to successfully design and implement a program. For each of the ten steps, the presenter will describe how to do it and will provide actual examples, with insights from her experience assisting multiple physician practices to implement an outpatient CDI program. The audience will be able to relate to the challenges discussed on many of the steps, but will also learn practical strategies to overcome those challenges. The presenter will share for example, some practical approaches to leverage the EHR to assist providers in entering clinical documentation that supports coding and reporting the chronic conditions addressed during a patient visit that correlate to an HCC


Compliance Risks Associated with DRG Mismatches

Mary Stanfill
Vice President, UASI
Mary Stanfill is Vice President of HIM Consulting Services for UASI based in Cincinnati, OH. Mary has over 30 years of experience in HIM, serving as the Vice President of HIM Practice Resources for AHIMA, from 2006 to 2011, prior to joining UASI in June of 2011. Mary's extensive career has focused on coding compliance, and the related clinical documentation that is required. She has direct experience working in a large multi-specialty physician practice and has since worked with multiple physician practices as a consultant. Mary has published over 35 articles in industry journals and presented over 45 presentations nationally and internationally on multiple HIM topics. She has also designed and delivered numerous online educational courses and programs. Mary holds a Bachelor of Science Degree in Health Information Management and a Master of Science degree in Biomedical Informatics. She also holds a Mini-MBA from Northwestern University in Chicago, Illinois.

Abstract
This presentation will begin with a brief exploration of the operational and financial implications of DRG mismatches to provide some context and underscore the importance of monitoring and effectively managing DRG mismatches. The majority of the presentation will subsequently focus on the factors affecting DRG assignment (DRG grouper logic criteria, specific ICD-10 diagnosis and procedure codes) and offer suggestions for monitoring and leveraging CDI and coding efforts to minimize adverse outcomes.

SMART E&M Auditing Tips for Smart EHRs

Caroline Whitlock
Sr. Compliance Consultant, HealthTexas Provider Network
Bio Coming Soon.

Jennie Moody
HealthTexas Provider Network
Bio Coming Soon.

Abstract
Use of EHR systems present risks when providers overuse the copy forward and other smart phrases to create medical record documentation. These time-saving tools has in some ways contributed to inconsistencies in provider documentation and coding. This presentation highlights frequent ( but problematic) documentation errors and also provides you with alternate solutions and how to foster effective communication among providers and coders.